Rewardsco

Contact Person: Sonja Lacey
Phone: 0315333000
City: Umhlanga Ridge
Province: KwaZulu-Natal
Rewardsco Sales is a leading provider of outsourced sales, distribution and after-sales support services to local and international clients in the finance, insurance and telecommunications sectors. Our cutting-edge technological infrastructure, proprietary sales processes and strong focus on training empower our sales force to live and breathe the brands we sell, yielding maximum return on investment for our valued clients.

Full Company Profile:

Rewardsco Sales began operations in 1996 and has grown into a leading provider of outsourced sales services to both local and international clients. Our world-class 8100-square-metre facility, situated on Durban’s Umhlanga Ridge, houses a sales force of over 1000 highly trained consultants who sell approximately 100 000 products to the value of over R50 million per month on behalf of clients in the finance, insurance and telecommunications sectors, including the three largest mobile network operators in South Africa – MTN, Vodacom and Telkom. 

Our Services: 

  • Outbound 
  • Product Sales
  • Lead Generation
  • Consumer Surveys
  • Inbound
  • Sales Fulfilment
  • Inbound Sales
  • Inbound Support            
  • Logistics
  • Warehousing
  • Fulfilment
  • End-To-End Process Management & Reporting 

 

Our Approach: 

Outbound Dialling Technology & Infrastructure 

Rewardsco Sales has over 1.5 million customer interactions per month. This is achieved through state-of-the-art dialling infrastructure and multiple voice providers to eliminate downtime.

 

Sales Agent Interface Development 

Our proprietary interfaces seamlessly integrate with clients’ software systems, resulting in less redundancy and overall improvement in efficiency. 

 

After-Sales Support & Customer Care 

Our Customer Support Centre expertly manages all customer queries and support requests to ensure quick and efficient resolutions to any issues.

 

Reporting & Analysis 

We offer clients Business Intelligence tools and comprehensive reporting to enable superior decision-making and ROI strategies.

 

Recruitment & Training 

Our in-house recruitment division uses leading assessment tools to attract and retain the highest calibre of sales consultants to meet our clients’ premium quality requirements.              

 

Quality Assurance 

Our in-house monitoring department measures interaction quality and legislative compliance across all client campaigns.

 

Rewardsco Sales is proudly owned by Rewardsco Investments, which manages a portfolio of industry-leading businesses in the sectors of outsourced sales and distribution, telecommunications, fintech, mobile broadband and IT. We are a Level 4 BBBEE value-added supplier, a licensed Financial Services Provider, and a proud member of BPESA.

 

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