To motivate and empower the learner to find their own motivation to communicate clearly and concisely, giving exemplary customer care from an authentic yet well structured viewpoint and especially from a place of personal commitment. Emphasis is placed on relationship building, the value of a returning clients and the role that each of us plays in an interconnected society. All staff should attend this workshop as it speaks to both internal and external clients. Originally designed for use by call center agents, this workshop is practical, informative and highly motivational. Please note: A customised version of this workshop can be aligned to the Batho Pele principles for government.