This workshop is designed to assist the delegate with Effective Service Delivery. Organisations that align their strategic vision to their client's needs and are then adapt their operational planning accordingly are more likely to show positive results and growth. This workshop will assist the delegate with aligning the vision and approaching their tasks from a basic project management viewpoint, lending strength to the quality, cost and time approach to service delivery. Please note: A customised version of this workshop can be aligned to the Batho Pele principles for government.